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Privacy Policy

A legal disclaimer

Elvene Ltd customer privacy notice

Registered name: Elvene Ltd

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: Claire@Elvene.co.uk

What information we collect, use, and why

 

We collect or use the following information to provide services:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Information relating to compliments or complaints

 

We collect or use the following information to comply with legal requirements:

 

  • Any other personal information required to comply with legal obligations

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Correspondence

 

Special Category Data

We do not collect any special category data

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you

  • Employer / organisation, in order to provide the agreed services as per the contract.

How long we keep information

If you are attending a workshop or completing a profile or other diagnostic tool your data may be held securely for up to six years.

If you are a client or supplier, your data will be held securely for sufficient time to meet the needs of the relationship.

If you have opted to receive our newsletter your name and email address will be kept until you unsubscribe


For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

 

We may share your personal data with third parties and for the purposes as set out below:

Data processors

 

Unify Partnership

This data processor does the following activities for us: To support the creation and management of Insights Discovery material

 

Insights Discovery

This data processor does the following activities for us: To support the creation and management of Insights Discovery material

BeTalent

This data processor does the following activities for us: To support the creation and management of Insights Discovery material

 

Virtual Coaching or workshops 

These are held using Google Meet, links to their privacy policies are below.
Google Meet

We are happy to deliver virtual workshops on other platforms hosted by the client if preferred such as Zoom or MS Teams.
Zoom
MS Teams

8 Type Dashboard

Your data (name, email, chosen 8 type, company name, team name) will be stored securely for five years, after which it will be deleted and your access to the dashboard will be revoked.
Where your employer or organisation requests it, to provide them with your “8 Type Preference”, and to display your name on a “Team Wheel” to show where the 8-Type preferences of you and your colleagues sit in relation to each other.

Email Disclaimer

All and any emails and attachments sent from @Elvene.com email addresses are intended for the addressee only. If you receive an email in error, it must be returned or deleted immediately. You must not disclose or forward the email to anyone other than back to the original sender.

Copyright

All content, imagery and text within this website is the property of Elvene Ltd. It must not be copied, reproduced, republished, posted, transmitted or distributed without written approval from the company. Trademarks used or referred to within the site are the property of their respective owners.

Cookies

This website uses cookies to track users interactions on the website and improve functionality. If you are uncomfortable with the use of cookies, you can disable them in your computer settings or erase them after you have visited the website, Please note that if you disable cookies, parts of the website may cease to fully function.

These cookies are used to collect information about how people use our website. This allows us to make sure the website meets your needs. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can find more information about Google Analytics and privacy here. 

ICO Registration

Elvene Ltd is registered with the Information Commissioners Office. You can find our ICO membership details xxxxx
 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: Claire@Elvene.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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